EPCOR Careers

Highlights of the job

EPCOR has an exciting opportunity for a skilled Analyst, SAP ISU Functional to join the Billing Applications Team.  This is a full-time, permanent role working out of Edmonton, AB.

As an SAP ISU Functional Analyst, you bring a combination of business and technical skills to support EPCOR’s billing system. You will support day-to-day system operations including issue investigation, ticket resolution, and ad-hoc support. You will also work on enhancement projects where you will analyze business requirements, translate them into functional and technical designs, and support the configuration of SAP ISU. The Billing Applications team also support testing when needed for enhancements projects.

We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

• Working with business stakeholders to understand their needs, defining business processes and requirements, and creating functional and technical requirements.
• Configuring SAP ISU modules based on business requirements to support business processes and operational needs.
• Investigating business and technical issues and resolving assigned support tickets.
• Addressing incidents and defects attentively based on priority.
• Maintaining system documentation so all configuration and processes are clearly and concisely documented.
• Performing unit testing on configuration work and assisting with Integrated System Testing when needed for larger initiatives and projects.
• Contributing to enhancement projects by bringing expertise in requirements, effort estimation, configuration, documentation, and testing.
• Bringing improvement opportunities to the Billing Applications team to drive continuous process improvement and system performance.

What’s required to be successful

• Completion of a Degree in Data Analytics, Data Science, Computer Science, Management Information Systems, Business Technology Management, or a related field or a Diploma in Computer Engineering/ System Technology from a recognized post-secondary institute is required.
• 4+ years of directly related experience with IS applications, business, functional, and/or systems analysis.
  • Candidates possessing less than the required years of experience may be considered in a developmental opportunity position.
• SAP ISU Module experience and expertise strongly desired.
  • FICA module experience is preferred, other modules such as Billing, CRM, Market Transactions, Reporting, OpenText, etc. are an asset.
• Development experience desired; ABAP nice-to-have.
• Experience with large, complex, mission critical applications is desired.
• System configuration and SDLC experience is desired.
• Business process knowledge and experience in the utilities industry is desired.

As a successful candidate you will be demonstrating strong problem‑solving abilities supported by clear, effective communication and a collaborative approach. You will be bringing a strong work ethic with keen attention to detail and a genuine willingness to learn and grow. You will be navigating changing priorities with adaptability, while building and maintaining positive customer relationships by leveraging your interpersonal skills to deliver a high‑quality experience.

Other important facts about this job

Jurisdiction: CSU52

Class: IT2/IT1

Wage: IT2 starting at $56.15 per hour; developmental (IT1) starting at $51.42 per hour

• Placement based on qualifications, credentials and experience; final wage and step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.

Hours of work: 75 hours biweekly

EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.